Shipping & Returns Policy

Delivery Information

Most items listed on this website are not held in stock at our premises and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items such as fully-assembled PCs may have a slightly longer lead-time (due to the fact that they’ll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product.

At this point, you may accept the substitute or cancel the item from your order.

Once the order has been confirmed, you can make payment via EFT or cash deposit. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account. Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.

Delivery Options:

• Door-to-door Courier (via TheCourierGuy\RTT):

NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address.

We currently do not ship to remote locations such as farms and mines.

Collection from Kholana’s Offices:
Please note that due to the Coronavirus pandemic, we are no longer accepting collections.

How long will delivery take?

Typically, we’ll get the courier to collect your order within 24 hours. Timeframes are valid for business days, and take effect from the time that we dispatch your order.

If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.

What happens if I don’t receive my order?

All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the prescence of the courier driver.

Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.

Returns Policy

Returns:
If a client is not satisfied with a purchase, it can be returned within 7 (seven) days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it.

Should an opened item be returned without some or all of the original packaging and materials, Kholana (PTY) LTD.  reserves the right, at its sole discretion to levy an additional fee.

Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.

All products being shipped back to Kholana (PTY) LTD. should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; Kholana (PTY) LTD.  will not be liable for the damages. It is recommended to insure any items that you send to us.

Replacements:
All products, unless otherwise stated (Referring to Openbox Deals), sold by Kholana (PTY) LTD.  are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.

Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Kholana (PTY) LTD., but Kholana (PTY) LTD. will cover the return shipping costs back to the customer, unless otherwise stated.

This policy was last modified on 25 March 2021